Data deletion

If you connected a WhatsApp Business number

Connecting a number through Meta's Embedded Signup gives Retransmit an access token for your WhatsApp Business Account, your business number and its verified name, and the messages sent from and received by that number. To remove it:

• Open the dashboard at app.retransmit.dev, go to WhatsApp, and choose Disconnect on the number. This deletes the stored access token and PIN immediately and unsubscribes Retransmit from your WhatsApp Business Account when no other connected number shares it. Only an organization admin can do this.
• Optionally, also remove Retransmit from the Meta side. In Meta Business Suite, open Business settings and remove the connected app named Retransmit, listed under Logesta Labs LLC. This revokes our access even if you never opened our dashboard.
• Message logs, templates, and delivery events for the number stay in your account so you can audit past sending. To delete them too, email contact@logestalabs.com from your account address and ask for the WhatsApp data, or for the whole account, to be deleted. We complete the request within 30 days and confirm by email.

If you have a Retransmit account

You can delete API keys, verified domains, webhook endpoints, suppression entries, and connected WhatsApp numbers from the dashboard at any time, and each deletion takes effect immediately.

To delete your account and everything in it, including your profile from Google or GitHub sign-in, your message logs across email, SMS, and WhatsApp, and everything we received from Meta, email contact@logestalabs.com from the address on your account. We delete the data within 30 days and confirm when it is done. We keep only the billing records that tax and accounting law requires us to keep.

If you received a message sent through Retransmit

Businesses use Retransmit to send email, SMS, and WhatsApp messages to their own customers. The business that contacted you controls your address, phone number, and the content of those messages, and any WhatsApp reply you sent to them. Ask that business first; it can delete your data from its Retransmit account.

If you cannot reach the sender, or you want us to act directly, email contact@logestalabs.com with the phone number or email address that received the message. We will identify the records, delete them or route the request to the sender, and tell you the outcome within 30 days. We also honor deletion requests that Meta forwards to us for WhatsApp data.

What deletion covers

A completed request removes the data from our production database and from the Amazon Web Services infrastructure that hosts it. Backups age out on their own schedule within a short period after that. We do not keep copies for advertising, training, or any purpose other than the ones in the privacy policy.

Contact

Deletion requests and questions about them go to contact@logestalabs.com. Include the account email or phone number the request concerns so we can find the records and verify that you are entitled to ask.